1. Acceptance of Terms

By using this website and placing an order, you agree to abide by all the terms and conditions listed below.

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2. Product Information

All product descriptions, images, and usage guidelines are for general information.

We reserve the right to update product details without prior notice.

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3. Pricing & Payment

All prices are mentioned in Indian Rupees (INR) and are inclusive of applicable taxes.

We accept secure payments via Razorpay or other integrated payment gateways.

Orders are processed only after payment confirmation.

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4. Shipping Policy

Orders are typically shipped within 2–4 business days.

Delivery time may vary based on location (generally 5–7 working days).
Shipping details and tracking information will be provided via email/SMS.

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5. Returns & Refunds

Returns are accepted only for damaged, expired, or wrongly delivered products.

The request must be made within 48 hours of receiving the order.

Approved refunds will be processed within 5–7 working days.

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6. Cancellations

 

• Orders can only be cancelled before shipment.

• No cancellation is allowed once the order has been dispatched

• Usage Disclaimer

• Always follow the recommended dosage mentioned on the product label.

• Promax Animal Healthcare is not liable for misuse or overuse of products.​​

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8. Limitation of Liability

We are not responsible for indirect or consequential damages arising from the use of our products.

In case of any issues, our maximum liability is limited to the product cost.

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9. Changes to Terms

We may update these terms and conditions at any time. Changes will be posted here, and continued use of the site means you accept the changes.