SHIPPING POLICY

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At Promax Animal Healthcare, we are committed to delivering your orders in a timely, safe, and efficient manner. We currently offer shipping services across India for all products listed on our website.

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Orders are usually processed within 1–2 business days after successful payment confirmation. Once your order is dispatched, you will receive a confirmation message or email with tracking details, so you can monitor the status of your shipment in real time.

We partner with reliable courier services to ensure your package reaches you securely and on time. Estimated delivery times range from 3 to 7 working days, depending on your location. Please note that delivery times may vary due to public holidays, local conditions, or courier delays.

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Shipping charges, if applicable, will be clearly mentioned at checkout before payment. Some products or orders may qualify for free shipping based on ongoing offers or minimum order values.

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Please ensure that your delivery address and contact information are accurate at the time of order. We are not responsible for any delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

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If your package arrives damaged or appears tampered with, we request you to refuse delivery and contact us immediately. We will investigate the issue and take necessary steps to ensure a replacement or refund, if applicable.

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For any questions or concerns related to shipping, feel free to reach out to our customer support team via our Contact Us page. Your satisfaction is our priority, and we’re here to help every step of the way.