REFUND POLICY

We take great care to ensure our products reach you in the best condition. However, if you receive a damaged or incorrect product, please refer to our refund policy below.

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1. Eligibility for Refund

• Refunds are only applicable for:

  • Damaged product on delivery.

  • Wrong item received.

  • Expired product (if proven with valid images).

2. Non-Refundable Cases

• Opened or used products.

• Change of mind after delivery.

• Wrong address or failed delivery due to customer error.

3. Refund Request Process

• Email us at support@promaxhealth.in within 48 hours of receiving the product.

• Attach clear photos and order number.

• Our team will verify and respond within 2 business days.

4. Refund Approval

• Once approved, the refund will be processed to your original payment method within 5–7 working days.

5. Return Shipping

• If applicable, we may arrange reverse pickup or guide you for safe return.